Frequently Asked Questions
This online FAQ currently contains 30 Question / Answer pairs, split into different Sections. Should your particular question not be answered here, then please visit our Support page where you can direct your question to us. Should enough people ask the same question, it will most likely be added here in the future.
Sections:
General
1. What about interference from my neighbours who have a similar system installed?
While all ClickOn systems operate on the same frequency each ClickOn Remote Control is factory programmed to transmit an unique digital code.
All ClickOn devices are programmed during installation to recognize only commands from your remote control.
2. Do I have to be inside the room to switch a light On or Off?
No. Unlike infra red remote controls that require line of sight, the ClickOn system makes use of radio frequency control which requires no line of sight with the receiving device.
3. I have lost my remote control. What now?
The ClickOn systems are not sold in transmitter/receiver sets. A new remote control can be added to an existing ClickOn system at any time by means of a simple programming procedure.
To prevent the lost remote control from being used by anyone, simply follow the instructions in your remote control manual to delete all previously programmed remote controls from the appropiate ClickOn devices before programming in the new remote control.
4. Must I buy a complete system and do my whole house at once?
No. Because of the modular nature of the ClickOn sytem you can start off with a minimum system of one ClickOn receiving device one remote control and then add additional devices as per your requirement at any time.
5. What is the difference between a light dimmer and a power switch?
The dimmers are used to switch On/Off, as well as dim incandescent and halogen lamps of a load between 250W and 400W depending on the type of dimmer and type of load.
The power switch can not dimm and is used to switch On/Off high wattage loads up to a maximum 2000W.
6. Can the ClickOn dimmers be used with low voltage lighting systems?
Yes. The Universal Dimmers (CL-RUD-101/2 For 220V and Low Voltage) can be used for low voltage lighting systems.
The ClickOn light dimmers (EZE-SW-101/2/3) are NOT suitable for use with inductive loads such as low voltage lighting transformers, fluorescent lights or ceiling fans.
Where no dimming is required the ClickOn Power Switch (CL-POW-10) can be used for the remote control of such inductive loads.
7. Can the light dimmers be used to control energy saving lights or flourescent lights?
No! Energy saving lights or flourescent lights need to be controlled with a Power Switch (CL-POW-10).
8. Can a power switch be used to switch On/Off different types of electrical powered device?
Yes. The power switch can be used to switch On/Off high wattage loads up to a maximum 2000W.
Applications include flourescent lights for kitchens and garages, extrenal security lights, pool pumps, gysers and fountains.
9. Can I have more than one ClickOn remote control operating the same ClickOn light dimmer, power switch or gate receiver?
Yes. All ClickOn receiving devices can store between 12 and 24 different remote control channels (Device specific). These channels can be from the same or from different ClickOn remote controls. Simply repeat the programming procedure for each channel.
10. The remote control won`t operate my light dimmer, gate receiver or power switch.
Before using the remote with any ClickOn receiving device, the device must be programmed with an appropiate remote control channel. Ensure that the correct programming procedure is followed.
If the remote control does not bleep with key presses or the LED fails to come On, the battery may need replacement.
11. Do I need to change or add any wiring when installing one of the ClickOn light dimmers?
No. The ClickOn light dimmer replaces the existing light switch without the need for any additional wiring.
Turn off the main supply, remove the existing wall switch, unscrew the wires from the wall switch, screw the same wires into the ClickOn light dimmer as per the instructions supplied, fix the light dimmer into the wall box, switch on the main supply and you`re ready to go.
12. What are the differences between the 6 channel and 16 channel Keyring remote controls apart from the number of channels?
The 6 channel remote control has been designed specifically with gate and garage door automation in mind although it can also control ClickOn Light Dimmers, Power Switches and Plug Points.
The 16 channel remote control is slightly more complex to use in that the required channel has to be selected before pressing one of the two function keys whereas the 6 channel remote control has a single button for each channel (like other conventional remote controls), making it easier to use.
The trade-off is that the 6 channel remote toggles between On and Off commands with each press of the remote control button (May require two presses of the button to switch a light On or Off).
13. We have reached the maximum number of remotes on our gate receiver and need to add more remotes.
This generally only occurs with townhouse complexes or similar applications.
A Multi-user Gate Receiver can be installed that allows secure code hopping entry for up to 2000 users.
Alternatively a channel on the 6 or 16 channel remote control can be changed to an individual user selectable fixed code (User Assigned ID) making it ideal for townhouse complexes when used with a ClickOn Gate Receiver.
All other channels will remain code hopping and can thus be used by individual residents without interference with each others ClickOn garage/gate receivers, dimmers or power switches.
14. My gate receiver does not want to respond to the programming procedure of the 64 channel remote control.
You are probably trying to program a non code-hopping channel into the gate receiver. Only channels on layer 8 of the 64-channel remote control transmits code hopping signals. In order to use the other available channels on the 64 channel remote control with your gate receiver they have to be programmed with an user selectable 8-digit fixed code first.
Please refer to the relevant section of your remote control for the correct procedure.
15. The correct programming procedure has been followed but the gate receiver, light dimmer or power switch will not accept the programming function.
If a gate receiver, ensure that a code-hopping channel is being used on the remote control or that a user assigned ID was programmed into the remote control if it is a multi-user (more than 24 users) system.
The gate receiver, light dimmer or power switch may already be programmed with the maximum number of remote control channels (between 12 and 24 depending on the device) . Delete some or all off the channels from the gate receiver, light dimmer or power switch.
16. The gate or garage door only operates on every second press of the remote control and tends to open by itself when a power failure has occured.
Ensure that the gate receiver is operating in the correct mode. For most gate/garage door controllers this should be the ONE SECOND PULSE mode.
The current mode of operation is indicated by the LED on the gate receiver:
- 1 flash every 3 seconds: 1 second pulse mode
- 2 flashes every 3 seconds: 3 second pulse mode
- 3 flashes every 3 seconds: On/Off mode mode
- 4 flashes every 3 seconds: Toggle mode
To change the mode, press and hold the button on the gate receiver until the LED starts flashing (approx. 5 seconds), keep holding the button, after another 5 seconds the LED will indicate the next mode of operation, release the button. Repeat until the desired mode is reached.
17. Can code hopping and user defined id channels be programmed together into the same gate receiver?
Yes, as long as the total number of channels programmed into the gate receiver does not exceed 24. Please refer to your gate receiver and remote control user manuals for more information.
Remote Commander
1. What is a Remote Commander?
The primary task of the Remote Commander is to automate events intelligently.
The Remote Commander offers a rich set of features to stage useful events for controlling lights, appliances, irrigation systems and much more!
The ClickOn Remote Commander (RCOM) requires that you already have ClickOn automation devices such as Light Dimmers or Gate Receivers installed.
2. Is is possible to configure RCOM from a PC?
Yes!
After installing [RCOM Central] (available from the DOWNLOADS section) it is possible to retrieve your existing profile from RCOM using the RS232 interface cable.
The downloaded profile may then be altered using the PLANNER.
You may also create new profiles and configure an entire profile for RCOM using RCOM Central.
Use the ANALYSER to verify the intended behaviour of the modified/new profile and RESTORE the profile back to RCOM when done.
Remember to SAVE the profile for later use.
3. Is is possible to configure RCOM from a remote location?
Yes! If it is an RCOM that is GSM enabled. (EZE-RCOM-10G)
You will need the following in order to access the RCOM.
a. The Data number for the SIM in the RCOM (Not the voice number).
b. The password for the RCOM.
c. A PC with a data modem and RCOM Central.
4. Got my Remote Commander and PSU today, and have been playing all evening. All seems OK except I cannot get it to generate any event on power fail or power recovered.
The symbol in the top left corner flashes when power is lost but no events are triggered.
RCOM indicates a Power Failure by flashing a battery icon in the top left corner of the screen, but does not execute PIF events unless the power failure persists for at least 10 minutes.
This is a deliberate deadzone to prevent the generation of too many SMS messages in cases where the power outage might only last a minute or two.
5. Is there an SMS command to get the current status of all the external inputs, maybe outputs too?
Input Elements used for creating events inside Alarm Groups are called Zones. When Using the SMS Command [A] for Activating your system, faulty zones are automatically reported.
Faulty Zones may then be Bypassed by using the [I] command before attempting to Activate the alarm system again.
Apart from the above:
You may set the SMS REP LEVEL for events associated with certain Input/Output elements in order to be notified of Level Changes.
Example:
GRP-GRP123 ALWAYS HIC-PASSV1 > HOP-SIREN1 SMS=L
In the example, you will be notified when Hardware Input PASSV1 &
Hardware Output SIREN1 triggers.
6. If I have a group for lights and a light is switched on from say 20:00 to 22:00 by a timed event. I then disable the group at 21:00.
Will the light go off when the group is disabled, will it complete its event and go off at 22:00, or will it just stay on?
In the example above, the event will be in suspended animation until the group is re-activated (Enabled). So if you were to enable the group at 23:00, the light will switch OFF at 23:00
Remember: The Inverse also applies...
If the Group was disabled before 20:00 and only enabled at 21:00, then the light would switch on at 21:00 and off at 22:00.
Also: If the group was disabled before 20:00 and only enabled at 23:00, the event would be scheduled for the next day (if daily) and not execute at all.
7. I see the unit displays the battery voltage during power fail. Can I get this info via an SMS?
All event Reports automatically include the Battery Voltage Level while RCOM is running from a backup supply.
8. Can I control a Gate Receiver from the Remote Commander?
The Remote Commander can only control a gate receiver when using a User-Assigned-ID (UID) channel.
Step 1
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Please refer to the Remote Control Booklet on how to assign a UID for your Remote Control.
Step 2
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Program the UID channel into the gate receiver
Step 3
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Add an ROC element to RCOM, using the same UID channel.
You should now be able to control your gate receiver from RCOM.
PLEASE NOTE
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The above information is not documented, since it is generally not advisable to control your gate or other moving objects via remote location (ie SMS).
9. Firmware Releases
If there are any questions in respect of Firmware Releases, kindly send us an e-mail.
RCOM Central
1. What is RCOM Central?
RCOM Central is a Windows Application.
The application provides a visual interface to the operation of the Remote Commander.
Application features:
a. Backup Utility
b. Restore Utility
c. Analyse Profile
d. Planner: Add/Edit/Delete Groups, Elements & Events
2. RCOM Central Release.
Check your version under the about in RCOM Central.
The latest release is available for downloading at the downloads section if required.
Downloads
1. I have downloaded the software but require a password to extract the files.
Password protected software is intended for trained Systems Integrators only. Systems Integrators that need a password kindly send an e-mail request or give us a call.